FINAL

DCN/ICN CONCEPT OF OPERATIONS

for the

DOD CALS IDE PROJECT

An MVP Joint Venture

November 1996


Submitted by
ManTech Advanced Technology Systems
West Virginia Technology Applications Operations Center
1000 Technology Drive, Suite 3310
Fairmont, West Virginia 26554

In support of
Contract DAAB10-94-D-0503-0048
and in compliance with
CDRL Sequence Numbers A018




______________________   ______________________

Robert S. Kidwell      Jack G. Richman
Technical Director      Project Manager
DoD CALS IDE Project      DoD CALS IDE Project


TABLE OF CONTENTS


   
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LIST OF FIGURES
LIST OF TABLES
EXECUTIVE SUMMARY
1.0  PURPOSE
2.0  MISSION NEED
3.0  BACKGROUND
4.0  SOLUTION
5.0  CONCEPT OF OPERATIONS
    5.1  Scope
    5.2  Objective
    5.3  Assumptions
    5.4  General
    5.5  DCN/ICN Responsibilities
    5.6  DCN/ICN Functions
6.0  DCN/ICN USER POINT OF VIEW
    6.1  User Interface
    6.2  CALS Discussion Groups
    6.3  Collection of Comments
    6.4  CALS Organizations (Yellow Pages)
    6.5  CALS Specialists (White Pages)
    6.6  CALS Initiatives
    6.7  Calendar of Events
    6.8  CALS Related Technologies
    6.9  Training
    6.10  Information Services
    6.11  Standards
    6.12  Publications
    6.13  Test and Certification
    6.14  Computer Supported Collaboration Environment Workgroups
          6.14.1  Data Sharing
          6.14.2  Software Sharing
          6.14.3  Interactive Environment
          6.14.4  Communications Tools
               6.14.4.1  Asynchronous On-line Communication Tools
               6.14.4.2  Real-time On-line Communication Tools
               6.14.4.3  Interactive On-line Communications
               6.14.4.4  Interactive Off-line Communications
7.0  INFORMATION TECHNOLOGY POINT OF VIEW
    7.1  Technology Selection Rationale
    7.2  Information Technology Framework
          7.2.1  World Wide Web Implementation with Common Gateway Interfaces
          7.2.2  World Wide Web Implementation with Executable Browsers
8.0  MANAGEMENT VIEW OF THE DCN/ICN
    8.1  Management Support Framework
    8.2  Issues for Planning and Implementing the DCN/ICN
9.0  DCN/ICN OPERATIONS
    9.1  Operational Control
          9.1.1  Management Operational Control Center
          9.1.2  Customer Hot Line Service Desks
          9.1.3  Service Level Agreements
    9.2  DCN/ICN Support Organization Infrastructure
    9.3  DCN/ICN Logistics Concept
    9.4  DCN/ICN Technology Refreshment
10.0  IMPLEMENTATION CONCEPT
    10.1  Facilities
    10.2  Personnel
    10.3  Equipment
          10.3.1  End-User ASCII Terminal Minimum Requirements
          10.3.2  End-User Workstation Minimum Requirements
          10.3.3  Internet Server Requirements
          10.3.4  Network Communication Requirements
          10.3.5  End-User Internet Access Alternatives
          10.3.6  Management Operations Control Center Node
    10.4  Security
    10.5  Performance
    10.6  Initial Operational Capability Costs
          10.6.1  Internet Connection Costs
          10.6.2  Local Site Administration Costs
          10.6.3  Primary DCN/ICN Operation Control Center Costs
APPENDIX  A:  REFERENCES
APPENDIX  B:  SECURITY REQUIREMENTS
APPENDIX  C:  PERFORMANCE REQUIREMENTS
APPENDIX  D:  GLOSSARY


LIST OF FIGURES


      
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Figure  ES-1  DCN/ICN Organizations and Relationships
Figure  4.0-1  Internet Interface to the DoD Technical Reference Model
Figure  6.0-1  Tiers of User Services
Figure  6.1-1  Notional Graphical User Interface
Figure  6.1-2  Notional Text User Interface
Figure  6.2-1  Notional Mail List Registration Form
Figure  6.2-2  Mail List Manager for CALS Discussion Groups
Figure  6.2-3  Hypermail Sorts E-Mail by Subject, Author, and Date for Easy Access
Figure  6.3-1  Collection of User Annotations to Web Pages
Figure  6.3-2  Web Cat Prototype with Frames
Figure  6.4-1  Notional CALS Organization Registration Form
Figure  6.4-2  Preliminary DCN/ICN Alliance (NATO)
Figure  6.4-3  Preliminary DCN/ICN Alliance Pacific Rim (PACRIM) and RestofWorld(ROW)
Figure  6.5-1  CALS Specialist Registration Form
Figure  6.6-1  CALS Initiative Form
Figure  6.7-1  CALS Notional Event Form
Figure  6.7-2  Notional CALS Event Announcement
Figure  6.8-1  ARPA Electronic Commerce Resource Centers >/A>
Figure  6.8-2  Research Organization Access:ARPA Home Page
Figure  6.8-3  Access to Digital Libraries through the CALS DCN/ICN
Figure  6.9-1  Training via HyperText Tutorial
Figure  6.9-2  Training Via Frequently Asked Questions (and Answers)
Figure  6.9-3  Sample WWW FAQ
Figure  6.10-1  Internet Text Search Tools
Figure  6.11-1  Sample Standards Organizations With Web Sites
Figure  6.12-1  Sample Index of Publication Repositories
Figure  6.14.4.3-1  Sample Video Frame Captures From CU-SeeMe Sessions
Figure  7.1-1  WWW Host Computer Growth (June 1993 to January 1995)
Figure  7.1-2  Growth of WWW Servers (1994-1995)
Figure  7.1-3  Internet Connectivity Across the World
Figure  7.1-4  Internet Sites by Type of Organization
Figure  7.2.1-1  Components of an DCN/ICN CGI Web Implementation
Figure  7.2.2-1  Content Executable Web Browser Relationships
Figure  10.3.6-1  CALS DCN/ICN MOCC Node 82


LIST OF TABLES



      
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Table  5.6-1  DCN/ICN Services Description
Table  6.2-1  CALS Requirements Subject Areas and Candidate Discussion Groups
Table  6.8-1  Partial List of Scientific and Research Organizations
Table  6.9-1  Preliminary List of FAQs Related to CALS Technologies
Table  6.10-1  World Wide Web Search Engines
Table  6.10-2  Preliminary List of Digital Repositories
Table  6.11-1  Partial List of Standards Organizations and Related Web Sites
Table  6.11-2  Partial List of National Standards Organizations
Table  6.12-1  Partial List of Publications and Repositories
Table  6.13-1  Sample Test Organizations and Locations
Table  6.14.4.4-1  Categories of DCN/ICN Collaboration Tools and Their Attributes
Table  7.1-1  CALS DCN/ICN Requirements and Internet Access Provider Services
Table  7.2-1  Information Technology Framework
Table  8.1-1  Management Support Framework
Table  8.2-1  Implementation Issue Summary
Table  9.4-1  DCN/ICN Technology Refreshment Candidates
Table  10.0-1  Implementation Approach
Table  10.3.1-1  ASCII Terminal Configuration Requirements
Table  10.3.2-1  Workstation Configuration Requirements
Table  10.3.3-1  Server Configuration Requirements
Table  10.3.4-1  Communication Requirements
Table  10.3.5-1  Internet Access Communication Alternatives
Table  10.6.1-1  Internet Access Provider (Sample Costs)
Table  10.6.2-1  Local Site Equipment and Administration (Sample Costs)
Table  10.6.3-1  Preliminary Cost Estimates for DCN/ICN Management OperationControlCenter


EXECUTIVE SUMMARY


      
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The Department of Defense (DoD) Continuous Acquisition and Life­cycle Support (CALS) Network/International CALS Network (DCN/ICN) is a DoD and international electronic network of CALS interested subscribers and organizations that support the DoD initiated CALS strategy.

This Concept of Operations document identifies the Purpose, Mission Need, Background, Solution, and Concept of Operations for the DCN/ICN. Three perspectives to this operations concept are presented: a user or subscriber perspective, an information technology perspective, and a management perspective. These perspectives describe the DCN/ICN services from their respective points of view. Two final chapters provide a discussion of the supporting organization and facilities as well as some preliminary discussion of implementation issues and related costs of operation.

While the DCN/ICN concept leverages the existing world wide Internet and the World Wide Web (WWW) to provide services and CALS specific information content to its customers, it does not provide access to the Internet. Access to the Internet is left as a choice for the individual or organization. Similarly, subscriber software and hardware may be acquired through the subscriber's acquisition organization or optionally, the DCN/ICN shall offer this service.

The DCN/ICN is a collection of cooperating organizations that includes the International CALS Congress as an advisory board; the DoD CALS Network; the International CALS Network; and other national, regional, or alliance networks that exchange CALS information and provide services to their customers. Figure ES-1 provides a top level view of the DCN/ICN relationships and the supporting organizations.

Figure ES­1  DCN/ICN Organizations and Relationships

Each organization network is a subset of the Internet that provides CALS related collaboration and information services to its constituents. Supporting each network is a Local Operations Control Center (LOCC) that provides administrative, help-desk, collaboration, and CALS related information services. The Management Operations Control Center (MOCC) provides the same services on a global scale and exchanges global/local directory and information repository index information with each of the LOCCs. The sizes of each of the regional or national networks and the specific services that they may provide depends on the needs of the potential subscribers, the commitments by sponsoring organizations, as well as available resources (equipment, facilities, and personnel).

This Concept of Operation and the associated implementation plan identify the subscriber software and hardware needed to obtain the appropriate level of service. Many potential CALS users have already made this choice through their associated organization or as individuals who subscribe via an Internet Access Provider and obtain basic client software packages such as a Web browser, electronic-mail package, communication package, and file transfer package. Related DCN/ICN documents that articulate the DCN/ICN Concept of Operations, the Business Strategy, Security Considerations, and Service Agreements may be found in the Reference and Notes section of this plan.

Related documents include Security Considerations for the DCN/ICN Environment [DCN/ICN 96a], DCN/ICN Business Plan for the CALS Integrated Data Environment (IDE) Project, [DCN/ICN, 96b], DCN/ICN Model Agreements Report [DCN/ICN, 96c], and a DCN/ICN Implementation Plan [DCN/ICN, 96d]. The security considerations white paper discusses the risks, security policies, as well as tools, practices, and related issues to the implementation of security in the Internet environment. The business plan discusses the management structure, as well as the marketing and financial aspects of starting and operating the DCN/ICN services. The model agreements report presents draft agreements for subscribers, information content providers, and advertisers for the DCN/ICN. The implementation plan describes the DCN/ICN goals and objectives, the management structure, and the implementation strategy for realizing the participation and collaboration of individual, organization, and associations in the DCN/ICN.


1.0  PURPOSE

      
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The purpose of the DCN/ICN is to provide an electronic communication, collaboration, and information services capability with a common, easy­to­use interface to the International CALS Community.


2.0  MISSION NEED

      
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The DoD, the CALS Industry Steering Group members, and the International CALS community have a mission critical need to share information; to collaborate; and to coordinate on the design, development, operations, and maintenance of common systems; and leverage easy­to­use information services world­wide. This collaboration must be available to the International CALS community, whether they are working at their customary places of business or while on travel. CALS community users must be able to correspond, collaborate, gather, sift, and filter any CALS information. If not, they need to be able to request any digital information services to which they are authorized, no matter where it is located, as long as it is accessible through the Internet.


3.0  BACKGROUND

      
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Information Technology (IT) has supported the acquisition, design, development, operations, and support of defense systems since the 1960s. IT has evolved from large, centralized, proprietary computer systems to open, portable, client-server and peer­to­peer systems. Similarly, communication networks connecting computer systems have evolved from proprietary systems supporting a single communication architecture (and protocol) to open, interoperable systems connecting heterogeneous computing platforms and providing electronic mail, file sharing, and other information services to users. The Advanced Research Projects Agency Network (ARPANET) implemented in the late 1960s, was one of the earliest implementations of network communications among diverse heterogeneous computer systems connecting university, research, and defense organizations. The ARPANET has evolved to the world-wide Internet connecting over 20 million users and 3 million computers from commercial as well as academic, defense, and civil organizations. The commercial expansion of the Internet is one of the fastest growing segments of digital communications world-wide.

This evolution of information technology in both computer systems and communication systems has left a large base of legacy systems that support specific functions such as engineering design, logistics cataloging, inventory control, warehouse distribution, and procurement. These legacy systems had their own data dictionaries, user interfaces, and data access methods and may be viewed as functional "islands of automation" that met a specific need without the perspective of other needs of related functions or users in the product's life cycle.

IT research and development activities have provided new technologies to include digital libraries, electronic mail and mail list managers, computer supported collaborative workgroups, multi-media conferencing, hypermedia object linking, computer-based training, and graphical user interfaces. The Internet provides world­wide access to the talents and expertise of managers, product system developers and maintainers, and information technology specialists to advance the state­of­the art in support of common goals such as common systems development through virtual enterprises.


4.0  SOLUTION

      
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The DCN/ICN using a common user interface to the Internet and secure technology will provide the communication media and security for providing authorized end­users computer-supported collaboration and information services supporting the acquisition, engineering, manufacturing, logistics, test, operations, and support of common systems through virtual enterprises.

The DCN/ICN will leverage the DoD Technical Reference Model to provide user services and the supporting infrastructure as shown in Figure 4.0­1. The world­wide Internet will provide external communications to other CALS organizations and information service producers. A World Wide Web Graphical User Interface (GUI) will provide the common user interface to end­user services provided by both local and remote producers of information. World Wide Web servers, together with search engines and common gateway interfaces to database applications, will provide the end­user access to a wide spectrum of CALS information.

Figure 4.0­1  Internet Interface to the DoD Technical Reference Model


5.0  CONCEPT OF OPERATIONS

      
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This Concept of Operations (CONOPS) describes the scope, objective, assumptions, and the DCN/ICN functions to support the acquisition, development, operations, and maintenance of weapon systems using the Internet and secure technology as the information highway for virtual enterprises.

5.1  Scope

The CONOPS addresses the DCN/ICN for the period 1996-2001.

5.2  Objective

The objectives of this CONOPS are as follows:

5.3  Assumptions

The following assumptions underlie the DCN/ICN CONOPS:

5.4  General

Building the DCN/ICN can begin today using existing Internet resources and technologies. The DCN/ICN will provide distributed information sharing, collaborative workgroup support, and information services to end users including electronic mail; electronic-mail discussion groups; user, organization, and CALS initiative directory look­ups; repository and standards access; and optional access to authorized Integrated Data Environment(s).

The DCN/ICN will provide distributed points of contact for fault, security, configuration, performance, and accounting management of networks and network resources. Many administrative support and information service functions will become automated. The DCN/ICN will eliminate customer support unit dispatch for on­site customer hardware and applications support to the extent possible. The DCN/ICN will force a fundamental rethinking and reorganization of customer support.

5.5  DCN/ICN Responsibilities

The International CALS Industry Steering Group will provide overall strategic direction, guidance, and policy for the DCN/ICN.

A DCN/ICN secretariat will perform the administrative functions associated with the operations and sustainment of the DCN/ICN.

A DCN/ICN Engineering Task Force (DICNETF) modeled after the Internet Engineering Task Force (IETF) will provide engineering and sustainment of technical issues associated with the evolution and operation of the DCN/ICN. The DICNETF will collaborate with the IETF on common issues.

The DCN/ICN MOCC performs fault, configuration, performance, accounting, and security monitoring of all regional and global networks. Networks consist of physical devices (routers, multiplexors, modems, terminals, etc.), bandwidth, and distributed software applications. Local system administrators and managers will perform similar functions for each CALS DCN/ICN node and local area networks. If a separate global network evolves from the Internet, the MOCC will provide a regional and global network management function.

5.6  DCN/ICN Functions

The DCN/ICN functions provide end­users with electronic collaboration, information sharing, and information services as summarized in Table 5.6­1, DCN/ICN Services Description. Chapter 6 describes these services from the user's perspective, while Chapter 7 describes how these services will be provided from the information technology point of view. Chapter 8 describes the management point of view and identifies management tasks to support the DCN/ICN. Finally, a summary of DCN/ICN technical and management issues is identified for further discussion and resolution.

Table 5.6­1  DCN/ICN Services Description
Service Identifier
User Service Category
Description
SVC100General
  • Develop a common GUI for providing the following user services and capable of launching local applications and remote applications to which execution has been authorized.
  • Incorporate selected security capability into the common GUI, and selected subservices.
SVC200Organizations
  • Provide and maintain an International CALS White Pages Directory of CALS and CALS related organizations, with brief mission statements, and links to technical and program points of contact.
SVC300CALS Initiatives
  • Provide and maintain a Directory of CALS Project Initiatives with on line project descriptions and hyperlinks to initiative home pages. Initial CALS Initiatives include Joint Continuous Acquisition and Life-cycle Support (JCALS), Joint Engineering Data Management Information and Control System (JEDMICS).
  • CALS Initiative home pages will contain a publications directory, project staff directory, upcoming events, and recent accomplishments.
SVC400Calendar of Events
  • Provide and maintain a calendar of CALS events noting upcoming world-wide conferences, workshops, expositions, along with contact information for programmatic or technical information.
SVC500Electronic Mail
  • Provide and maintain the capability to send electronic mail with file attachments to any CALS user world wide.
  • Provide world-wide electronic-mail directory services to find any CALS industry or government person given the person's name or CALS related person's E-Mail address.
  • Provide a world wide E-mail directory look-up to identify a person from his E-mail address to authorized users.
  • Provide a voice mailbox capability to those users with mailbox capable configurations.
SVC600Technologies
  • Provide and maintain hyperlinks to sites with electronic technology research, commercial products and technical information (e.g., Frequently Asked Questions).
    • Provide access to Electronic Commerce Research Centers (ECRC) and other Research and Development (R&D) Organizations.
    • Provide access to Advanced Research Projects Agency (ARPA) based research project summaries.
    • Provide access to Digital Libraries.
SVC700Training
  • Provide end-user training to setup and use the DCN/ICN services
SVC800Information Services
  • Provide and maintain a variety of text search tools to locate information entities anywhere on the Internet.
  • Provide information exchange services to exchange text and graphics files in a variety of formats.
  • Provide and maintain electronic mail discussion groups for any CALS topic.
  • Provide access to CALS repositories for acquisition information.
SVC900Collection of Comments
  • Provide and maintain the capability to collaborate on compound documents containing text and graphics by annotation, comments and collect for integration and resolution of issues.
SVC1000Standards
  • Provide on-line full text and abstracts for all CALS and CALS related standards and specifications as well as hyperlinks to other repositories containing specifications and standards (e.g., ISO Repository).
SVC1100Publications
  • Provide directories and hyperlinks to CALS and other repositories containing standards, technical information, and reusable software.
SVC1200Implementation
  • Provide hyperlinks to CALS infrastructure implementations for public events, points of contact, and other publicly available information about the implementation.
SVC1300Specialists
  • Provide and maintain a registration system and searchable directory of CALS, weapon system acquisition, engineering, manufacturing, logistics, management, operations and maintenance, training and CALS technology specialists.
SVC1400Partnership Search
  • Provide a method for a user to discover a business's capabilities and interest to team for a specific weapon system request for proposal or development.
  • Provide an index and search capability of current Virtual Corporations working on a specified weapon system development program.
  • Provide an index of current weapon system development programs.
SVC1500Test & Certification
  • Provide and maintain test and certification software for compliance testing to CALS and international standards used by CALS.
SVC1600Computer Supported Collaboration
  • Provide video conferencing capability.
  • Provide Internet audio conferencing, and voice mail capability.
  • Provide document sharing capability with annotation and comments.
SVC1700Dissemination Service
  • Provide a user-selectable information filtering service that filters information according to a user-defined profile.
SVC1800Advertising Services
  • Provide an electronic mall for CALS industry, association, or other organization advertising of CALS products and services.
SVC1900Electronic (Web) Publishing
  • Provide an electronic publishing service for organizations or individuals that do not have organic electronic publishing capabilities.
SVC2000Internet Hardware/Software Acquisition and Installation
  • Provide a one-stop shop for the acquisition and/or installation of hardware and software to use the Internet and the DCN/ICN services.



   

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